Patient Accolades

Our outpatient rehabilitation department prides itself on the many positive comments and outstanding scores we receive on our Press Ganey patient surveys. Some of our patients are kind enough to take the time to write a letter about their experience with us. The following is one of those letters. Kudos to Joan Wolf for providing exemplary care, and a big thank you to Mr. McCarthy for allowing us to share his thoughts here...

It was my great good fortune to be assigned Mrs. Wolf as my therapist during extensive therapy periods following surgeries for knee replacements in January and October of 2009.

That Mrs. Wolf proved to exceed my expectations in the professional performance of her duties as a therapist should perhaps be no surprise. However, it was as a concerned caregiver that she did surprise me. I came to Mrs. Wolf following my first surgery very depressed at ever achieving my recovery goals. She recognized the symptoms immediately and began a process of rebuilding my self-confidence so that in a short period she had us both working towards the goal of complete success in regaining mobility in that leg. Mrs. Wolf's careful attention to this aspect of recovery significantly reduced the therapy time needed when I had my second knee replacement in October.

In my experience, no other individual caregiver, in a long life rich with surgical experiences, has so embodied the very best in applied techniques as well as concern for the patient.

Thank you, and I am,
Very truly yours,

John W. McCarthy

Thank you, Mr. McCarthy, for your very kind words!